TELEHEALTH – Enhancing and Increasing the Accessibility of Chiropractic Care

What is Telehealth and what can Chiropractic Telehealth do for you?

During these uncertain times, we have enough on our plates to worry about let alone throwing our health care into the mix. With the growing COVID-19 pandemic, health care must adapt and become more accessible. Telehealth might just be the answer.

Telehealth is an online service that we are so excited to be able to provide by our team at Hands on Health!

TELEHEALTH - Enhancing and Increasing the Accessibility of Chiropractic CareThis interactive service allows our patients to access our professional care through a live virtual health care platform connecting them directly with their Chiropractic practitioner. Patients are able to access our Telehealth service anywhere in the world right from the convenience and comfort of their own home.

This tool is incredibly easy to use, only requiring a computer, smartphone or tablet and an internet connection. Telehealth is especially advantageous during this time of social distancing and self-isolation when our patients are unable to physically access our clinic.

Traditionally Chiropractic is a branch of health care where manual treatment is provided by a Chiropractor to treat a wide array of conditions affecting our musculoskeletal and nervous systems of the body.

“But Katie, if Chiropractic Care is just a Hands On Treatment how would a TeleHealth Service provide any benefit for us patients?” – Curious Patient

Telehealth and Physitrack image

Chiropractors are classically known for their application in performing manual adjustments to the joints and muscles of the musculoskeletal system in order to stimulate the nervous system and restore function to the body.

However, while manual adjustments are a large part of the Chiropractic treatment, they are in fact only ONE PART of the treatment that we provide. Chiropractors have extensive knowledge of the human body, what can go wrong biomechanically and how to fix it without the use of medication or invasive procedures.

Our TeleHealth service will allow Chiropractors to:

  • ASSESS your movement and modified functional testing, IDENTIFY the affected tissue and provide a DIFFERENTIAL DIAGNOSIS and usual PROGNOSIS for your injury or condition.
  • Provide TAILORED ADVICE and REASSURANCE regarding maintenance of daily activities, modifications of activities, ergonomic and protective advice, pain management
  • DEMONSTRATE active soft tissue releases, stretching and dynamic movement techniques you can try at home
  • PRESCRIBE strengthening and stability REHAB programs for current injury management and prevention of future recurrence
  • Provide IMMEDIATE FEEDBACK on your form and DYNAMICALLY CHANGE anything that is not working for YOU
  • REASSESSMENT of outcome measures to MONITOR how you are progressing and improving.
  • ADDRESS and RESOLVE any issues or concerns you may have regarding your interactive treatment

“But Katie, can’t I just ask Dr Google?” – Curious Patient

Like many of us who are familiar with just popping online to ask search engines for their seemingly inexhaustible wisdom, patients with health care queries are no different. When we type a question into a search engine the internet will spit out every single thing that has ever been uploaded into its vast expanse. While keywords are usually programmed into these engines to try to place the “most relevant” information at the top, often the more accurate information can remain buried.

KEEP IN MIND that if you are not quite sure what is going on with your body how can you be sure:

  • That you are ASKING the RIGHT QUESTIONS?
  • Where you feel the PAIN is where the ACTUAL PROBLEM is or could it simply be REFERRING from somewhere else?
  • Is the information you have found online ACCURATE, UP TO DATE and from a RELIABLE source?
  • Are the EXERCISE programs available SAFE for you to perform?
  • Are you going to FLARE the injury by following the WRONG ADVICE?

Your chiropractor is able to provide you with the most accurate information, effective advice and tailored management plan specific for your individual injury or condition.

Who should use Chiropractic TeleHealth services?

Telehealth should be the FIRST LINE OF CARE for ALL PATIENTS especially right now during this COVID-19 pandemic.

It can provide adequate interactive management plans for many musculoskeletal conditions, particularly those that “just don’t feel right” or have pain levels rating low-mid (0-5/10) on the Visual Analogue Pain Scale (VAS) numbering 0-10 (0 = patient is experiencing NO pain at all; gradually increasing to 10 = patient is experiencing the worst imaginable pain). Telehealth can also help manage chronic conditions that require maintenance visits to minimise symptoms that affect activities of daily living. It can also be used as a tool to progress and update rehab programs when Hands-on visits are not essential.

While we are encouraging TeleHealth appointments to be the first point of call if the patient is not progressing or symptoms, pain levels and range of movement regress we will then recommend that the patient book an IN-CLINIC appointment.

Patients experiencing high levels of pain on the VAS scale (7-10/10), changes to sensation including tingling, numbness, pins and needles, ACUTE injuries which have come on quickly and intensely, or debilitating pain, headaches or vertigo are recommended to book an IN-CLINIC appointment with Katie or Pru who will be providing care on alternate weeks.



If you have any more questions regarding our new Telehealth service or you are still unsure what to do you can always call the Hands on Health Care Clinic at (02) 9949 3017 for any further inquiries.


  1. Telehealth Image, digital photograph, accessed on 25 March 2020, <>.
  2. Telehealth and Physitrack Image, digital photograph, accessed on 25 March 2020, <>.

March 25, 2020
Katie MacRae