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Frequently Asked Questions

What is Chiropractic?

The principle of Chiropractic is simple – good spinal alignment leads to improved health and, if you have back pain, less pain. It is a natural way of keeping healthy giving you more freedom, increased energy and vitality, improved flexibility and better posture.

Below are a few questions you might have about our health care clinic.

What are your opening hours?

We are open daily 9am to 7pm and 9am to 1pm on Saturdays. If you have an emergency please leave a message on our answering machine as we check it regularly.

Do I need a referral?

No referrals are required. If you have come from your GP or specialist please bring any scans (x-rays, MRI, CT, ultrasound) with you. These aid in getting an accurate diagnosis.

What should I wear?

Loose fitting clothing is preferable. We have gowns to change into if you have come from work or sporting activities.

How long will I have to wait for an appointment?

We pride ourselves in getting you in the door (and out of pain) as soon as possible. We can often get you in on the day and always within 24hours.

How long are your consultations?

A new patient consult ranges from 40 mins to 1hr and a regular repeat consult ranges from 20-30mins.

Will I be treated on my first appointment?

For the vast majority of cases we treat patients on their first visit. Occasionally some form of imaging (e.g. X-rays) is required before it is safe to begin treatment. We understand you want to be free of pain as soon as possible and we are often able to get you back into the clinic on the same day.

What should I expect on my first appointment?

Your first appointment consists of a number of stages so that your practitioner can make an accurate diagnosis of your condition and so you fully understand what is going on with your body – Questions are encouraged!

      • After filing out some questionnaire paperwork you will be greeted by your practitioner and led into a treatment room.
      • Your practitioner will ask pertinent questions regarding your health history A full physical assessment will be undertaken.
      • Your practitioner will then explain your condition to you in language you understand, he/she will let you know what treatments you will receive and notify you if any further tests are required such as X-rays.
      • You will then undergo treatment for your condition and some exercises for you to do at home.
      • Few ailments can be resolved immediately so you will be notified on any follow up care that is required. Keep in mind best results come from following your practitioners professional advice.

What if i don't like the crack?

No problems! Just let us know. Modern day chiropractors are trained in many treatment therapies and treatment can be modified. Remember we aim to deliver safe and effective treatments that you are comfortable with.

How do I claim through my health insurance?

Easy! We offer on-site claiming. Just bring your private health insurance card along and you will only have to pay the difference.

What is your cancellation and late policy?

If you need to cancel please give us 12 hours notice. Our practitioners are busy and there is often people waiting for appointments to become available. If you are running late please call so we can determine if you will need to reschedule, we don’t cut appointments short.


If you have any other questions please call us on 9949 3017.